ICT
PREAMBLE
This service delivery charter puts into place standards that will guide the ICT Unit in providing quality services to its employees.
The Charter provides information on a range of services offered, charges levied and the timelines for the services by the Municipality ICT Unit to Municipality Staff and the general public.
VISION
To be an efficient Municipality, offering quality services to its internal and external stakeholders.
Mission
To provide quality services that are accessible, effective, efficient and sustainable.
Core Functions
- Managing ICT projects
- Repair and maintenance of ICT hardware equipment
- Capacity building on ICT skills and development
- Designing, installing and maintaining of the Municipality network infrastructure
- Offer ICT user support
Our core values
- Client focus
- Team spirit
- Seamless service
- Responsiveness
- Integrity
Service Matrix
MOTTO:
Quality Service Is Our Priority
Any enquiries/ correspondences/complaints and complements may be directed to the; –
HEAD OF ICT
TELEPHONE: 0562-030-222
Email: kakamegamunicipality@kakamega.go.keWebsite: www.kakamega.go.ke/kakamegamunicipality
